The only time helpdesk should be doing anything manually (or can be technically automated as an SCCM post-install or uninstall script) is when reverting someone from Acrobat to reader that you want to kick off a gpupdate /force to ensure the correct file gets on there for their next logon. Help desk process should be to customize reader/acrobat packages so that the packages are setting the default for the user, removing the requirement for the helpdesk to ask the user to do a gpupdate /force and logout to get the new settings to apply when moving someone from reader to acrobat manually or automatically. It needs to be set to Replace for the files to get swapped when users are migrating between apps. If swapped from Reader to Acrobat, the directions above stated to do Update, not Replace for the files. Doing it based on the file Acrobat.exe resolves that.Ģ. Often on upgrade/uninstall, Acrobat leaves an empty folder path in C:\Program Files (x86)\Adobe\Acrobat 2020\Acrobat, so the detection would fail for us. I modified this to do "if file C:\Program Files (x86)\Adobe\Acrobat 2020\Acrobat\Acrobat.exe exists" or "doesn't exist". 2 edits to make this fully functional for all environments:ġ.
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